Key Responsibilities:
- Process parts requests from customers both in person and over the phone.
- Assist customers in identifying and meeting their specific parts and supply needs.
- Fulfill customer orders from available stock using a computerized inventory system.
- Adhere to company and vendor policies and procedures.
- Receive payments, provide change, and properly package or bag merchandise for customers.
- Provide customers with advice on suitable substitutions or modifications when the requested part is unavailable.
- Inspect returned parts to determine if they are defective, process exchanges, or issue refunds.
- Participate in routine inventory checks.
- Take inventory counts and submit an accurate stock report to the supervisor.
- Respond promptly to service requests and assist customers as needed.
- Maintain a clean, organized parts room free of clutter.
- Greet customers promptly and courteously when they enter the store, starting each workday with a positive attitude.
Qualifications & Requirements:
- A high school diploma or equivalent is required; a college degree is preferred.
- Previous experience in parts sales is desirable but not required.
- Computer proficiency is required to manage inventory and process orders.
- Must be a team player with a focus on providing excellent customer service.
- Strong interpersonal skills for interacting with customers in person and over the phone.
Physical Demands:
The physical requirements for this position include standing for extended periods (over 75% of the time), walking, sitting, bending, and heavy lifting. Employees will also regularly carry, stoop, and lift parts or equipment. Effective communication is required for both in-person and telephone interactions, and employees will need to use a computer as part of their daily tasks. Ability to lift and carry items weighing between 15-50 lbs.
Work Environment:
This role involves working in both office and warehouse settings, with conditions varying based on the tasks being performed.
Other Duties:
This job description is intended to outline the main responsibilities of the position but is not exhaustive. Duties may change at the discretion of management without prior notice to the employee.
Equal Opportunity:
We are committed to creating a work environment where employees can thrive both personally and professionally. We are an Equal Opportunity Employer, including Veterans and Disabled individuals.
